Air New Zealand upgrades Bali service – Business Traveller
| | | |

Air New Zealand upgrades Bali service – Business Traveller

Auckland-based Air New Zealand has expanded its nonstop Bali services to cover the local Southern hemisphere summer months for the first time. To celebrate the introduction of year-round flights, Air New Zealand is offering special sale fares to Bali. The Denpasar flights will be operated three times a week, currently using the airline’s leased Boeing…

STARLUX Airlines to start Jakarta service – Business Traveller
| | | | |

STARLUX Airlines to start Jakarta service – Business Traveller

STARLUX Airlines from Taiwan will add a five-weekly Taipei-Jakarta route from 1 September 2024. From Taipei, the flights will depart every Tuesday, Wednesday, Friday, Saturday and Sunday at 0810, arriving at Jakarta Soekarno Hatta airport at 1230 following a flight time of five hours and 20 minutes. From Jakarta, the STARLUX flights will return to…

Heathrow relaunches paid-for Fast Track service after four-year hiatus – Business Traveller
|

Heathrow relaunches paid-for Fast Track service after four-year hiatus – Business Traveller

Heathrow is bringing back its paid-for Fast Track security service for the first time since 2020. The service is now available to pre-book for departures from tomorrow (1 June), and costs £12.50 per person. Fast Track is open daily between 0600 and 2200 across all of the airport’s terminals, with customers able to select a…

Marriott Hotels introduces its service and experiences to Navi Mumbai
| | |

Marriott Hotels introduces its service and experiences to Navi Mumbai

Marriott Hotels proudly announces the opening of Navi Mumbai Marriott Hotel. Located on Thane Belapur Road in the heart of Navi Mumbai, this hotel is strategically positioned for both business and leisure travellers. It is situated 26 km from Chhatrapati Shivaji Maharaj International Airport and just 12 km from the upcoming DB Patil International Airport,…

Delta resumes Shannon-New York JFK service after five-year hiatus – Business Traveller
| | |

Delta resumes Shannon-New York JFK service after five-year hiatus – Business Traveller

Delta has resumed service to Shannon Airport for the first time in five years. The carrier is now operating daily summer seasonal flights between New York JFK and Shannon – the route was last served in 2019 prior to the Covid-19 pandemic. Delta has also taken the decision to deploy the larger Boeing 767-300 on…

Akasa Air enhances its pet-travel service
| | | |

Akasa Air enhances its pet-travel service

Akasa Air has enhanced its pet-travel service, Pets on Akasa, by increasing the in-cabin weight limit for pets from 7 kg to 10 kg (including the container) based on customer feedback. Additionally, the validity of travel certificates for pets has been extended from three days to 15 days, offering more flexibility for short-term travellers. Since…

JetBlue launches New York-Edinburgh service – Business Traveller
| | |

JetBlue launches New York-Edinburgh service – Business Traveller

JetBlue has launched its latest transatlantic route, with daily seasonal flights between New York JFK and Edinburgh. The route represents the carrier’s fifth transatlantic destination, joining Amsterdam, London, Paris and the airline’s recently launched summer seasonal service to Dublin. Flights depart JFK at 2112, arriving into Edinburgh at 0930 the following day, with the return…

Emirates to add second daily Ho Chi Minh City service – Business Traveller
| | | |

Emirates to add second daily Ho Chi Minh City service – Business Traveller

Dubai’s Emirates Airline has announced expanding its operations in Vietnam by adding a second daily flight between Dubai and Ho Chi Minh City from 15 January 2025. Originally planned for 1 February 2025, this additional flight is strategically timed to meet the surge in demand around the Lunar New Year festival, which falls on 29…

Hotel Customer Service: How to use Twitter to engage & listen to your guests | SiteMinder | Guest Experience, Hotel Management, Online Reviews, Sales + Marketing, Social Media
| | | | |

Hotel Customer Service: How to use Twitter to engage & listen to your guests | SiteMinder | Guest Experience, Hotel Management, Online Reviews, Sales + Marketing, Social Media

When it comes to posting and sharing content, Twitter is less effective than Facebook and Instagram, and staff can find it overwhelming to keep on top of the continuous, snappy engagement that this social media platform demands. That said, its 320 million monthly users can’t be ignored, and Twitter is without doubt the best social…

Milan Linate launches FaceBoarding biometric service – Business Traveller
| |

Milan Linate launches FaceBoarding biometric service – Business Traveller

Milan Linate Airport has launched a new biometric facial recognition system enabling customers to pass through the airport and board their aircraft without showing documents or boarding passes. The FaceBoarding service is available to adult passengers travelling with biometric passports or identity cards, who must first register at the kiosks in the dedicated area near…