LNER has completed its project to install 600,000 studs on platforms across its network, enhancing accessibility as a result. The raised studs are designed to warn passengers of the platform edge, with the surfacing helpful to people who are blind or partially sighted. The project, which began two years ago, has been completed across 11…
LNER has launched what it is calling a new “one-stop digital information service”, accessible via a QR code on passengers’ seats. The service is being introduced across the operator’s fleet of trains, and includes the latest information on customers’ journeys and connecting services, as well as updates on the wider rail network and details about…
Commenting on the news Olivia Mouter, environmental partnerships manager at LNER, said: “As a train company which operates more than 50,000 services and covers over 3,500 million miles a year, we are acutely aware of both the local and global impact we have. We put our people, places and planet at the heart of everything…
A joint project to improve mobile connectivity in tunnels on the East Coast Main Line is set to go live later this year. Government-owned LNER is working with Network Rail and the UK’s mobile network operators to install new mobile phone infrastructure within the Gasworks and Copenhagen tunnels close to London’s King’s Cross station. A…
The Great British Rail Sale has returned for a second year, offering up to 50 per cent off more than one million rail tickets. The promotion applies to selected advance and off-peak rail journeys across England and Wales, as well as cross-border trips into Scotland, for tickets purchased by 29 January and for travel between…
Tickets are on sale for travel from 5 February, and LNER is also removing its Off-Peak and Super Off-Peak fares from the same date. The scheme builds on last year’s roll-out of single leg ticketing across most of the LNER network, which allows customers to mix and match their fares. Prior to this update, there…
LNER has become the first rail operator in the UK to trial sign language videos on its departure information screens. Several scenes at Doncaster Railway station now display videos translating updates into British Sign Language (BSL), including the departure time of services, the train operator, destination, calling points and platform number. Any changes to departure…
LNER has launched its Christmas menu for first class customers, which is available until 3 January, 2024. This year’s menu comes with a festive cocktail, designed exclusively for LNER by Tom Savano. The blood orange Christmas Cosmo include lime, cranberry and vodka, while further festive drinks include an apple and sweet cinnamon tea produced by Taylors…
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