Hotel Customer Service: How to use Twitter to engage & listen to your guests | SiteMinder | Guest Experience, Hotel Management, Online Reviews, Sales + Marketing, Social Media
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Hotel Customer Service: How to use Twitter to engage & listen to your guests | SiteMinder | Guest Experience, Hotel Management, Online Reviews, Sales + Marketing, Social Media

Bytripadfly.com

When it comes to posting and sharing content, Twitter is less effective than Facebook and Instagram, and staff can find it overwhelming to keep on top of the continuous, snappy engagement that this social media platform demands. That said, its 320 million monthly users can’t be ignored, and Twitter is without doubt the best social…

3 simple ways Travelodge used guest experience to deliver double-digit growth
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3 simple ways Travelodge used guest experience to deliver double-digit growth

Bytripadfly.com

In 1985 Travelodge set out to become the UK’s leading value hotel brand. More than 30 years later, it’s the UK’s largest independent hotel brand with 500 hotels and 37,000 guest bedrooms. In its most recent annual trading statement for 2015 the hotel business delivered some exceptional financial results, including: increased year-on-year total revenue by…

6 Key Tips To Offer Exceptional Guest Experience Featured Customer Expectations, Guest, Guest Experience
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6 Key Tips To Offer Exceptional Guest Experience Featured Customer Expectations, Guest, Guest Experience

Bytripadfly.com

Creating an optimized guest experience in hotels revolves around ensuring that each guest feels genuinely welcomed, satisfied, enriched and that they perceive their stay as a worthwhile investment. Let’s explore ways to offer great guest experience in today’s hospitality industry The uniqueness of a good guest experience is crucial and accommodation providers should aim to…

Research finds ‘guest personalisation and strong brand’ key for hotel success
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Research finds ‘guest personalisation and strong brand’ key for hotel success

Bytripadfly.com

A new report from SiteMinder has revealed the key focuses and drivers of success for hoteliers across the globe. In its annual global survey, SiteMinder asked hoteliers, from both independents and groups, in all regions around the world to evaluate their priorities, challenges, strategies, and sentiments on everything from distribution plans, budgeting, staff hiring, technology…

4 easy ways to surprise and delight your hotel guests this Christmas
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4 easy ways to surprise and delight your hotel guests this Christmas

Bytripadfly.com

For travellers and hoteliers alike, Christmas can be the busiest time of year and it’s once again just around the corner. Depending on where you are in the world it’s either winter or summer, but regardless December is usually the most popular vacation period for most guests, and can also represent the final business trips…

‘Great guest experience’ is the biggest motivator for hoteliers globally
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‘Great guest experience’ is the biggest motivator for hoteliers globally

Bytripadfly.com

Which elements of running a hotel do hoteliers enjoy the most? And what motivates them to do a great job as they tackle the day-to-day tasks? New research from hotel technology provider SiteMinder has revealed the aspects of hospitality life that drive hoteliers to be passionate about their jobs. In the report, SiteMinder asked hoteliers,…

How do hotels balance luxury and frugality?
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How do hotels balance luxury and frugality?

Bytripadfly.com

With the United Nations (UN) announcing 2017 as the International Year of Sustainable Tourism for Development, it’s apparent the travel world is becoming more conscious of global issues and responding to corporate social responsibility (CSR). Given this positive directive, sustainable hotels are sure to become more abundant and the UN has listed five key areas…