British Airways has launched a new independent panel aimed at “engaging with members of the community to improve the end-to-end experience for its customers with accessibility requirements”. The Customer Access Advisory Panel is made up of individuals with both visible and non-visible disabilities, and will meet regularly to discuss and review new initiatives across a…
LNER has completed its project to install 600,000 studs on platforms across its network, enhancing accessibility as a result. The raised studs are designed to warn passengers of the platform edge, with the surfacing helpful to people who are blind or partially sighted. The project, which began two years ago, has been completed across 11…
In recognition of its efforts towards making travel more inclusive and accessible to neurodiverse customers, Emirates has been awarded a Certified Autism Center™ Designation for all of its Dubai-based check-in facilities. This includes its Emirates City Check-in & Travel Store in DIFC, Emirates Cruise Check In – Port Rashid, Emirates Cruise Check In – Dubai…
LNER has become the first rail operator in the UK to trial sign language videos on its departure information screens. Several scenes at Doncaster Railway station now display videos translating updates into British Sign Language (BSL), including the departure time of services, the train operator, destination, calling points and platform number. Any changes to departure…
British Airways has announced a new partnership with Signcode, an organisation dedicated to ensuring equal access to information, products and services for the deaf and hard-of-hearing community. The partnership will allow customers to access key travel information in signed video form, including BA’s onboard safety briefing. This will be available by the end of 2023,…
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
More information about our Cookie Policy
